This privacy policy was last updated on 01/11/2024.
1. Introduction
Dina (hereinafter : " referred to as ‘we’ or ‘us’ , which includes CISEL Informatique SA (route de la Sablière 1, CH 1753 Matran, Switzerland) and neo technologies SA (route de la Longeraie 9, 1110 Morges, Switzerland), is a leading provider of IT services and solutions in French-speaking Switzerland.
This Privacy Policy explains how we process personal data when you visit or use our website :www.dina.ch) (hereinafter referred to as the " Website ).
When discussing personal data, we are referring to personal data within the meaning of the Federal Data Protection Act (LPD). This is any information that enables us to identify you directly or by combining it with other information.
CISEL Informatique SA and neo technologies SA are jointly responsibles for the processing of personal data relating to the operation of the Site and associated platforms.
2. Personal data processed and purpose of processing
2.1. When you contact us
When you contact us by e-mail or via the contact form on our Site, we collect the information that you voluntarily provide us when you call or in your message (orders, purchase requests, general enquiries, etc.). When you use our contact form, we ask for your e-mail address, as well as your name and telephone number, so that we can return your call or reply to you.
In addition, if necessary, we may ask you to provide additional information (full name, address, e-mail address, telephone number, etc.).
This personal data is processed in order to answer your questions in the best possible way, to identify you, to provide the services you have requested or to improve our services.
2.2. When you send us your application for a position in our company
You can send us your application for an open position or for an unsolicited application by post, e-mail or using the forms available, in particular on our Site platform:careers.dina.ch).
In this case, we may collect the information you choose to give us in your application. In addition, when you apply using one of the forms available on our platform, we ask you to provide the following information:
– Login data: identifier, password, login ;
– Identity data: first name, last name, date of birth, gender, nationality, residence permit ;
– Contact details: e-mail address, country of residence, region of residence, city of residence, cell phone ;
– Career data: CV, profession, position, status, sector, career level, professional experience, training, diplomas obtained, notice period, salary;
– Other data: means of transport, availability for work, salary expectations, language skills.
This personal data is processed for the purpose of examining your application and, if necessary, continuing the application process.
2.3. When you subscribe to our newsletter
On our Site, you may subscribe to our newsletter.
To subscribe, we ask for your e-mail address. We use the so-called ‘Double-Opt-In’ mechanism. Once you have submitted your subscription request, you will receive an e-mail from us containing a confirmation link. To complete your subscription to the newsletter, you must click on this link. If you do not click on the confirmation link, the e-mail address on our temporary list of newsletter subscribers will be permanently deleted after 24 hours and no subscription will be processed.
You may unsubscribe at any time by clicking on the link provided in the newsletter.
This personal data is processed for the purpose of sending you our newsletter and keeping you informed of our activities and news.
Our newsletters also contain web beacons or similar technical features. Web beacons are invisible 1×1 pixel graphics that are associated with the user ID of the subscriber to the corresponding newsletter. Web beacons provide us with the following information about the newsletters: Web beacons provide us with the following information on newsletters: address file used; purpose and number of newsletters sent; information on which addresses received or did not receive the newsletter and which addresses failed to receive it; information on which addresses opened the newsletter; information on which addresses were deleted; technical information (e.g. time of search, IP address, browser type and operating system).
This information is used for statistical analysis of our newsletter dispatch. The results of these analyses may be used to tailor future newsletters more closely to the interests of recipients. Web beacons are deleted when you delete the newsletter.
You can configure your email program to prevent the use of Web beacons.
2.4. When using our user portal
You may subscribe to some of our services via our user portal, which allows you to centralise the processing of your service requests in the form of tickets.
In this context, we collect data relating to your login, your password, your connection data, as well as any data relating to your service requests or which is necessary to resolve them.
We use this personal data to provide our services, interact with you, respond to your requests and improve our services. We may also use this personal data to pursue our legitimate interests, which include fraud detection, debt recovery and investigating any complaints we may receive from you or third parties. Finally, we may use personal data to fulfil our legal obligations, such as keeping accounting records or responding to requests from the authorities.
2.5. When you visit our Site
When you visit our Site, we may collect various types of information using cookies or similar technologies. Cookies are information files that your Internet browser automatically saves on your computer's hard drive when you visit our website.
The information collected via cookies is detailed below.
The personal data collected using cookies is processed for the purpose of enabling the use of our Website and our applications (establishing the connection and exchanging data), to ensure the ongoing security and stability of the system and to enable the optimisation of our Internet offering. Data is also collected for internal statistical purposes. This information may also be used to evaluate the use of our web pages, to compile reports on activities carried out on our web pages and to provide other services related to the use of our web pages and Internet usage for market research purposes and to organise our website as required.
In addition, the IP address may be linked to other data in the event of attacks on the network infrastructure or other unauthorised or abusive use of the Site for clarification and defence purposes and, if necessary, used in legal proceedings.
The types of cookies used are detailed in the cookie manager, accessible via the following link: https://www.dastra.eu/. This tool also allows you to modify or withdraw your consent for non-essential cookies at any time.
Dina Cookies
Our servers temporarily record each access in a log file. The following technical data is recorded and stored until it is automatically deleted no later than 180 days after collection: the IP address of the requesting computer; the name of your Internet service provider; the date and time of the access; the website from which the access was made (referring URL), if applicable with the search term used; the name and URL of the requested data; the status code (e.g. error message); the operating system of your computer; the browser you are using (type, version and language); the transmission protocol used (e.g. HTTP/1.1); if applicable, your username from registration or authentication.
Third-party cookies
We also use third-party cookies, in particular Google cookies, which collect the following personal data: duration of stay on the page or subpage; subpage from which the website is exited; country, region, or city from which the website is accessed; device (type, version, resolution, width and height of browser window); repeat or new visitor; browser type and version; operating system used; referring URL (the page previously visited); host name of the accessing computer (IP address); time of server query.
2.6. When you visit third-party social networks
Our Site may contain links to social networks (e.g. LinkedIn or YouTube). These links do not transfer data without your action when our web pages are loaded (no ‘plugins’). Behind the social network buttons, there is only a link to our presence on the network in question.
When you allow a social network (such as LinkedIn or YouTube) to share with our accounts, we may receive any data that you share publicly on that social network and data that is part of your profile. This may include basic data relating to your account (e.g. first name, last name, email address, gender, birthday, city of residence, profile photo, user ID, etc.) and any other data or activities that you authorise the third-party social network to share. These social networks are governed by their own terms of use and confidentiality policies, which we invite you to read.
2.7. When you use our services
When you use our services, we can process the personal data that you entrust to us as a sub-contractor on your behalf, in which case you act as the data controller.
We do, however, process a certain amount of personal data in our capacity as data controller when you use our services. This will include your identity and contact details or those of your company's employees (e.g. surname, first name, address, telephone number, e-mail address, company, job title, etc.), as well as billing data (bank account number, IBAN, billing address, etc.). We may also process any other personal data required to provide our services (correspondence, orders, complaints, etc.). You are also free to provide us with additional data.
We use this personal data to :
– To provide our services, interact with you and respond to your requests;
– Pursue our legitimate interests, including fraud detection, debt recovery and investigating any complaints we may receive from you or third parties;
– To fulfil our legal obligations, such as keeping accounting records or responding to requests from the authorities;
– To send you information about our services, news and events, although you may always opt out of marketing communications;
– To improve our services and develop our services, in order to test your satisfaction or your interest in improving or creating new services.
When we process your personal data in this context, CISEL Informatique SA and neo technologies SA each process personal data relating to their customers independently.
If you have any questions about the protection of personal data or if you wish to exercise your rights with regard to personal data processed by CISEL Informatique SA or by neo technologies SA for the provision of their respective services, you may contact the entity with which you have contracted directly using the contact details given in the introduction to this privacy policy.
3. Communication of personal data
3.1. To subcontractors
We may use external service providers acting as subcontractors, in particular service providers to carry out our tasks or to manage and/or maintain the Site, analyse traffic on the Site, send messages on our behalf, carry out research, monitor and analyse the status of our network and the effectiveness of our communication. Personal data is only communicated to them to the extent necessary to carry out the tasks entrusted to them.
3.2. To third parties
We may pass on your personal data to third parties (i) if this is necessary for the purposes for which you have voluntarily provided it to us, (ii) if you have given your prior consent or (iii) if the law allows or obliges us to do so (e.g. at the request of a judicial authority, to enforce our legal rights or to collect a debt with the help of a debt collection service). In addition, we may pass on your personal data to third parties insofar as this is necessary for the use of our Site.
4. Transfer abroad
Personal data is processed in Switzerland and in the following countries: Germany, Ireland. Data may also be sent to other countries where appropriate.
We also take internal data protection very seriously. Our employees and the service companies we appoint are obliged to maintain confidentiality and comply with data protection regulations.
5. Personal data security
We use appropriate technical and organisational security measures to protect your personal data stored with us against manipulation, partial or total loss and against unauthorised access by third parties. Our security measures are constantly being improved in line with technological developments.
We also take internal data protection very seriously. Our employees and the service companies we appoint are obliged to maintain confidentiality and comply with data protection regulations.
6. Contact
If you have any questions or comments regarding the processing of your personal data, or to exercise your rights in this respect, CISEL Informatique SA is the contact point for responding to your requests. Where necessary or appropriate, your request will be forwarded to neo technologies SA.
You can contact CISEL Informatique SA using the following details:
- By post: Dina, Route de la Sablière 1, CH 1753 Matran, Switzerland ;
- By e-mail : dataprotection@dina.ch